Messages from teams or groups are sent to the registered athlete's profile email address info rather than the account's email address. Even if you have your email address and phone number connected to your account under Account Settings, you will still need to make sure this contact info is correct in the player's profile.
To do this:
Step 1: Go to the profiles tab of your user dashboard.
Step 2: Select the Athlete Profile to update.
Step 3: Click the Pencil Icon at the right of Basic Information.
Step 4: Type the updated email or phone into the relevant field.
Step 5: Click Save.
For more information check this article.